Thank you for choosing Luluvella. We're committed to delivering your order safely and efficiently while providing a smooth shopping experience from checkout to delivery.

Please review the shipping information below before placing your order.

Order Processing

Orders are prepared and shipped within 1–3 business days after your payment has been successfully confirmed.

Please note:

• Orders are processed Monday through Friday.
• Orders are not processed on weekends or U.S. public holidays.
• Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Shipping Methods

Standard Shipping

• Orders: $0.00 – $49.99
• Shipping Fee: $10.00

Free Standard Shipping

• Orders of $50.00 or more
• FREE

Expedited Shipping

• Orders: $0.00 – $99.99
• Shipping Fee: $18.00

Free Expedited Shipping

• Orders of $100.00 or more
• FREE

Delivery Estimates

Estimated delivery time begins after your order has been shipped.

United States

• Standard Shipping: 5–10 Business Days
• Expedited Shipping: 3–7 Business Days

International Orders

• Estimated Delivery: 7–15 Business Days

Please understand that delivery times are estimates only and may vary due to weather conditions, customs procedures, or carrier delays.

Shipment Tracking

A shipping confirmation email with your tracking number will be sent once your package leaves our warehouse.

Tracking information may take 24–48 hours to appear after shipment.

Shipping Restrictions

To ensure successful delivery, please note:

• We do not ship to APO, FPO, or DPO military addresses.
• Shipping addresses cannot be changed once an order has entered processing.
• Customers are responsible for providing accurate shipping information when placing an order.
• Luluvella is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us promptly.

To help us investigate, please provide:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping box and shipping label (if applicable)

We'll work with the shipping carrier to assist in resolving the issue as quickly as possible.

Customs & Import Charges

International customers may be required to pay customs duties, import taxes, or other local fees imposed by their country's customs authority.

These charges are not included in your order total and are the responsibility of the recipient.

Business Address

The address below is provided for business correspondence only and is not our return address.

Please contact our customer service team before sending back any merchandise so we can provide the correct return instructions.

Contact Us

Luluvella

Email:
contact@luluvella.com

Business Address:
129 Pointe Loop
Cibolo, TX 78108
United States

Business Address Only – Not a Return Address

For shipping questions or order assistance, please email contact@luluvella.com. Our support team typically replies within 24–48 business hours.